Shipping policy

Shipping & Processing Policy

📦 Processing Time

All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.

Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Shipping Details

We offer international shipping to selected countries. Estimated delivery time to most destinations, including Germany, is 6–11 business days after dispatch.

Once shipped, you will receive a tracking number via email (if applicable).

📮 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@elitai.store and include your order number along with relevant details. We will work with the shipping provider to resolve the issue as quickly as possible.

If your item arrives damaged, please send us clear photos within 48 hours of delivery. Refunds or replacements for damaged items will only be issued after proper verification.

🔄 Returns and Return Shipping

If you would like to return an item, please refer to our Return & Refund Policy for full details.

Return shipping costs are always the responsibility of the customer, including international return shipping, unless otherwise explicitly agreed in writing.

The return address will be provided only after return approval and review of the product photos, as outlined in our return policy.

💬 Customer Support

For any questions or concerns regarding your order, please contact our support team at info@elitai.store. Make sure to include your order number for faster assistance.

📍 Contact Information

📞 Phone: +972-54-368-4514
✉️ Email: info@elitai.store
📍 Address:
ELITAI
2 Volfson Street
Tel Aviv, 6609016
Israel