Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept Visa, MasterCard, Maestro, American Express, Discover, PayPal, Apple Pay, and Google Pay (on supported devices).

2. Do you ship to Germany?

Yes, we offer tracked shipping to Germany. Orders are processed within 14–21 business days after payment confirmation. Delivery time may vary depending on location and shipping method.

3. Can I return my order?

Yes, you can return unused items within 30 days. Please check our Refund Policy for full details.

4. How can I track my order?

You will receive a tracking number via email once your order is shipped (if applicable).

5. Do you offer exchanges?

Yes, please contact us to arrange an exchange. Items must be unworn and returned with original packaging.

6. Is your store safe?

Yes, our store is secured with SSL encryption. Your data and payment are protected.

7. Who can I contact for help?

You can reach us at info@elitai.store or via WhatsApp: +972-54-368-4514